SPA ETIQUETTE

Appointments

All massage and spa services are by appointment-only.  Please take care of all scheduling matters by calling our office.
 

Please request any spa add-ons at time of scheduling. 
 

We provide reminder calls as a courtesy; it is your responsibility to also keep track of your own appointments.

Arrival

For first time clients, please arrive 15 minutes prior to your scheduled appointment time. This allows enough time for you to complete any necessary paperwork. 

 

Recurring clients may arrive 5 minutes prior.

Late Arrival

Please inform us if you will be late to your appointment.

If you show up late to your appointment, be aware that it will still end as scheduled. 

Cancellation/No Show Policy

All cancellations must be done 24 hours in advance.  If your cancellation is not done within this time frame, you may be subject to a $35 fee.  We will assume your appointment is confirmed if we do not receive any prior notice. 

If you do not show up for your appointment, a $35 No Show fee will be added to your account, and $52.50 for missed 90-Minute appointments.

Health Conditions

Please inform us of any major health conditions or allergies you have. 

 

If you have had a recent surgery, you must wait at least 8 weeks before receiving massage therapy and/or clearance from your surgeon.

 

Please cancel your appointment as soon as possible if you have the cold or flu. You must wait at least 24 hours after getting a flu shot before you can receive a massage, 7-10 days for antibiotics, and 3 days for cortisone shots.
 

Massage Therapists

If you would like to see a specific Massage Therapist, please let us know when scheduling. Otherwise, we will schedule you with anyone who has open availability. 

 

Children

Due to the quiet, serene atmosphere we strive to provide our clients, we ask that you do not have any children accompany you to any appointments. Thank you for your consideration.

All minors under age 18 must have parental consent, with a signature on file. 

 

Noise

Please be courteous to others and maintain low-volume conversations at all times. 

We ask that cellphones are silent while in our lobby, and they must be turned off once you are in any other part of the spa.

Phone calls must be taken outside. 

For You

We want you to be as comfortable as possible during your experience.
 

Undress to your own comfort level for massage and spa services; our massage therapists will properly drape your body and/or provide a robe. 
 

Please communicate with our staff about any preferences you have. The massage therapists are able to adjust the level of pressure that you prefer, music, amount of light, etc. 

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